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Dale Carnegie will provide you with a refund if you cancel your enrollment prior to the start of your course or if you do not attend any part of the course. Refunds will be issued to the student within 45 days from the date of cancellation, or the first day of the course, whichever is earlier. If you attend all or part of a course, no refunds will be provided.
We reserve the right to cancel a course due to insufficient enrollment, inclement weather, or other events beyond our control. In the event a class is cancelled, we will notify you as soon as possible. You may choose to receive a full refund of your registration fee or credit on another class. Dale Carnegie will not be responsible for any cancellation costs you incur, such as airline tickets and/or hotel reservations.
*For locations outside of the United States, the Transfer and Cancellation Policy may vary. Please contact your local office for more information.
This institution is recognized by the Accrediting Council for Continuing Education & Training (ACCET) as meeting and maintaining certain standards of quality. It is the mutual goal of ACCET and the institution to ensure that educational training programs of quality are provided. When problems arise, students should make every attempt through the formal complaint procedure within the institution to find a fair and reasonable solution.
However, in the event that a student has exercised the channels available within the institution to resolve the problem(s) by way of the institution's formal student complaint procedure, and the problem(s) have not been resolved, the student has the right and is encouraged to take the following steps:
In addition to the letter of complaint, copies of any relevant supporting documentation should be forwarded to ACCET (e.g., the student’s enrollment agreement, the syllabus or course outline, correspondence between the student and the institution). SEND TO: ACCET
CHAIR, COMPLAINT REVIEW COMMITTEE 1722 N Street, NW Washington, DC 20036 Telephone: (202) 955-1113 | Fax: (202) 955-1118 or (202) 955-5306 Website: www.accet.org
Note: Complainants will receive an acknowledgement of receipt within 15 days.
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